Privacy Policy

Last Updated: 29 June 2026

Tuk Madeira City Tours is committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and transparently. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights you have under the European Union General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website, contacting us, submitting a contact form or booking one of our tuk tuk tours, you agree to the practices described in this Privacy Policy.

1. Data Controller

The Data Controller responsible for processing your personal data is:

Tuk Madeira City Tours

RNAAT nº 1822/2018

Rua Princesa Dona Amélia, nº. 22, 2º Esqd.

9000-019 Funchal

Funchal, Ilha da Madeira

Portugal

Website: https://www.tukmadeiracitytours.com

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mobile / WhatsApp: (+351) 963 029 250

If any of these details change, this Privacy Policy will be updated accordingly.

2. Information We Collect

Depending on how you interact with our website or services, we may collect the following personal information:

Information You Provide

Name
Email address
Telephone number
Hotel, accommodation, cruise terminal or pick-up location, where required for the tour
Tour date, preferred time and number of participants
Booking details submitted through FareHarbor or other reservation channels
Special requests or relevant information related to your booking
Any information you submit through contact forms, booking forms, WhatsApp, phone calls or email correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Referring website
Website usage statistics
Cookie information

This information helps us improve our website, monitor security, analyse website performance and provide a better browsing and booking experience.

3. Why We Process Your Data

We process personal data for the following purposes:

Responding to enquiries submitted through our contact form, email, phone or WhatsApp
Providing information about our tuk tuk tours
Managing booking and availability requests
Processing reservations through FareHarbor
Confirming tour details, pick-up points and schedules
Providing customer support before, during and after the tour
Managing customer relationships
Improving our website and services
Monitoring website security
Meeting legal, accounting and tax obligations
Analysing website traffic, where consent has been given

4. Legal Basis for Processing

Under Article 6 GDPR, we process personal data on one or more of the following legal grounds:

Your consent
Performance of a contract or pre-contractual steps requested by you
Compliance with legal obligations
Our legitimate business interests
Protection of vital interests where applicable

Where processing is based on consent, you may withdraw your consent at any time.

5. Contact Forms and Booking Requests

When you submit a contact form, booking request or enquiry, we process the information you provide solely for the purpose of responding to your request, confirming availability, providing tour information and managing your booking.

Our website may use FareHarbor as an online booking system. When you make a reservation through FareHarbor, your booking information may be processed by FareHarbor for the purpose of managing availability, reservations, booking confirmations and related services.

We do not use your information for unrelated marketing purposes unless you have specifically agreed to receive marketing communications.

6. Cookies

Our website uses cookies to improve your browsing experience and ensure the website functions correctly.

These may include:

Essential Cookies

Required for the website to function correctly, including basic website functionality and security.

Preference Cookies

Used to remember your preferences and settings.

Analytics Cookies

Used to help us understand how visitors use our website.

Booking-Related Cookies

Where FareHarbor or other booking tools are used, cookies or similar technologies may be used to enable booking functionality, manage sessions and improve the reservation process.

Analytics or non-essential cookies are only placed where required after obtaining your consent.

You can withdraw or change your cookie preferences at any time using our cookie settings, where available.

7. Google Analytics

This website may use Google Analytics 4 (GA4) to understand how visitors use our website.

Google Analytics may collect anonymous or aggregated information including:

Pages visited
Time spent on the website
Device type
Browser information
Approximate geographic location

We use this information solely to improve our website, content, user experience and services.

Google Analytics cookies are only activated after your consent where required by law.

For more information, please refer to Google's Privacy Policy.

8. FareHarbor Booking System

Our website may use FareHarbor to manage online bookings, tour availability, reservations and booking confirmations.

When you book a tour through FareHarbor, the personal information you provide may be processed by FareHarbor for the purpose of completing and managing your reservation.

This may include:

Name
Email address
Telephone number
Booking date and time
Tour selected
Number of participants
Pick-up or meeting point information, where applicable
Payment-related information, where applicable

FareHarbor acts as a third-party service provider and processes data in accordance with its own privacy policy and applicable data protection laws.

9. Third-Party Services

Depending on the services used on our website, personal data may be processed by trusted third-party providers including:

Website hosting provider
Google Analytics
Google Maps
FareHarbor booking system
Email service providers
Payment service providers, where applicable
Social media platforms, where links or embedded content are used

These providers process data only where necessary to provide their services and are required to comply with applicable data protection laws.

10. International Data Transfers

Some third-party providers, including Google Analytics and FareHarbor, may process personal information outside the European Economic Area (EEA).

Where this occurs, appropriate safeguards are implemented in accordance with GDPR, including Standard Contractual Clauses or other approved transfer mechanisms.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

Contact enquiries: up to 24 months
Booking records: for the period necessary to manage the service and comply with legal obligations
Customer records and invoices: as required by applicable accounting and tax legislation
Server logs: normally between 30 and 90 days
Google Analytics data: according to the retention period configured within Google Analytics
FareHarbor booking data: according to FareHarbor’s applicable retention settings and legal requirements

Where legal obligations require longer retention, data will be retained accordingly.

12. Data Security

We implement appropriate technical and organisational measures to protect personal information, including:

SSL/TLS encrypted connections
Secure hosting
Access controls
Regular software updates
Firewall protection
Regular backups

Although we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.

13. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your personal data
Restrict processing
Object to processing
Receive your personal data in a portable format
Withdraw consent
Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us using the details provided above.

14. Complaints

If you believe your personal data has not been handled correctly, you have the right to lodge a complaint with the Portuguese Data Protection Authority:

Comissão Nacional de Proteção de Dados (CNPD)

Website: https://www.cnpd.pt

15. External Links

Our website may contain links to third-party websites, booking platforms, social media pages or partner websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their respective privacy policies.

16. Children's Privacy

Our website and services are not intended for children under the age of 16 without the involvement or consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, website features, third-party services or our business practices.

Any updates will be published on this page together with the revised Last Updated date.

We recommend checking this page periodically to remain informed of any changes.